Food Delivery Service has been in business since the 20th century, especially for Chinese cuisine. Since Pizza Hut launched their delivery service in 1994, this market has become a billion-dollar business. However, as in many other sectors, the rise of digital technology is reshaping the market. Food Delivery now can be applied to any kinds of food and the emergence of 3rd party companies providing platform-to-consumer delivery services have made the market even hotter.

Vietnam is not an exception. Vietnam’s revenue in the food delivery market reached USD 146 million in 2018, according to Statista. In particular, the restaurant-to-consumer delivery reached USD 117 million, while platform-to-consumer delivery accounted for USD 32 million, and grew 46% in a year from 2017 to 2018. As a forecast for the future, the overall CAGR in the Vietnamese market from 2017 to 2023 is 28.5%. In comparison, 3rd party services are expected to be 41.6%, and further growth is predicted in the future.

GrabFood & Now’s drivers lining up before milk tea shops

The high speed of urbanization and busy lifestyles in big cities and their satellite towns has resulted in dramatic change in living habits. This consequently created greater demand for technology-based delivery services to save time. Moreover, Vietnam has witnessed significant rise in Internet penetration and a long-standing dining-out culture. In fact, a survey conducted in 2017 by Havas Riverorchid pointed out the reasons why Vietnamese order food delivery: convenience (65%), bad weather (25%), eating with a large number of friends (6%), variety of food (6%). Another notable factor that drives this market is the rising rate of smartphone adoption in Vietnam (72%), which enables consumers to order food right in their hand.

A tough market

Established in July, 2015 by Vietnam’s domestic startup Foody, Now (previously known as DeliveryNow) had enjoyed great success with market dominating position for years.It is reported that Now had 10,000 orders per day during the middle of 2016.

The market became fiercer more than ever in 2018 with new players entering the market including domestic companies like Now, Lozi’s Loship, Vietnammm, Lixibook, Ahamove’s Lala along with international rookies like Grab’s GrabFood and Gojek’s GoFood.

Up to October 2019, active players are reported to be GrabFood, Now, GoFood, Baemin, Loship and Lixibook, and the market leader position has switched to GrabFood. Meanwhile, Lala, which being backed by Scommerce, suddenly announced their withdrawal after 1 year of operating in December 2018. Vietnammm, despite being one of the leading players for years and even acquired German rival Foodpanda in Vietnam market in late 2015, couldn’t hold their position and had to sell their business to South Korea’s new unicorn Woowa Brothers Corp, which opening the road for this foreign startup to penetrate Vietnam’s market as Baemin. The other two, Loship and Lixibook, have been quiet for months, which reflects the toughness and intense competitiveness of this market.

The current 4 main players (Photo: techbike.vn)

Since the moment GoFood joined this appealing market in November last year, they’ve continuously released promotion campaigns such as discounts up to 50% or free delivery within the first 5 km to attract customers. Consequently, Grab also started their promotion programs frantically to compete with the Indonesian player. The intense race between 2 rookies can also be seen in the way they invited famous local celebrities to be their ambassadors. Contrarily, the former market leader, Now, doesn’t intend to spend big money on superstars but focuses on appealing discount promotions. Baemin, despite stating that they didn’t have plans to burn the process, still gave away a series of promotion codes such as 70% discount for the first order, or a 50% discount for some famous brands.

However, price isn’t the most important element in this battle. In January 2019, a study done by GCOMM in Hanoi and Ho Chi Minh City with 300 participants aged 18 to 35 revealed that GrabFood was leading in overall user satisfaction, followed by Now with an average score of 4.46/5 and 4.31/5 respectively. The survey also showed 5 key factors for choosing a food delivery service that make us realize however big the discount vouchers are, price isn’t the most important element in this battle. These are: delivery speed, clean package, guaranteed quality, accurate order, and prices.

Factors to choose food delivery service applicants
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